General conditions of Sale

Right of withdrawal
In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, can return the same products or waive the right to provide the services and obtain a refund of the price already paid in prepayment site.
Method of exercise: To this end, the Customer must contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, by sending a communication by registered mail (to the address Via Nazionale, 35/5 – 84012 – Angri SA), containing all the information necessary and useful for the correct processing of the return and refund procedure. This communication must necessarily contain all of the following: a. the express will of the Customer to withdraw in whole or in part from the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order with respect to which you intend to exercise the right of withdrawal; c. the description and codes of the Products with respect to which the right of withdrawal is exercised. The refund, including shipping costs, will be made by the Seller within 14 days of receipt of the communication via registered mail mentioned above.
Following receipt of the communication with which the Customer communicates his willingness to exercise the right of withdrawal, the Seller, having verified that the requirements indicated above have been met, will agree, also via e-mail, with the Customer the methods with which to return the products.
Depending on the return policy of the goods established by the Seller, one of the following options will be entered:
a) service contracts after the complete provision of the service if the execution has begun with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market which the professional is unable to control and which may occur during the withdrawal period;
c) the supply of made-to-measure or clearly personalized goods;
d) the supply of goods liable to deteriorate or expire rapidly;
e) the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the professional;
h) contracts in which the consumer has specifically requested a visit from the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of this visit, the trader provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to these additional services or goods;
i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
m) contracts concluded at a public auction;
n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of execution;
o) the supply of digital content through a non-material support if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.

Pre-contractual information (Article 49 of Legislative Decree 206/2005)

Before the consumer is bound by a distance or off-premises contract or a corresponding offer, the trader shall provide the consumer with the following information, in a clear and understandable manner:

a) the main characteristics of the goods or services, to the extent appropriate to the medium and the goods or services;

b) the identity of the professional;

c) the geographical address where the trader is established and his telephone number, fax number and e-mail address, where available, to allow the consumer to quickly contact the trader and communicate effectively with him and, if applicable, the geographical address and the identity of the trader on whose behalf he acts;

d) if different from the address provided in accordance with letter c), the geographical address of the professional's registered office to which the consumer can address any complaints and, if applicable, that of the professional on whose behalf he acts;

e) the total price of the goods or services inclusive of taxes or, if the nature of the goods or services makes it impossible to reasonably calculate the price in advance, the method of calculating the price and, where applicable, all additional costs shipping, delivery or postage and any other costs or, if such costs cannot reasonably be calculated in advance, an indication that such costs may be charged to the consumer; in the case of a permanent contract or a contract including a subscription, the total price includes the total costs per billing period; when such contracts provide for the charging of a fixed fee, the total price also equals the total monthly costs; if the total costs cannot reasonably be calculated in advance, how the price was calculated must be provided;

f) the cost of using the means of remote communication for the conclusion of the contract when this cost is calculated on a basis other than the basic rate;

g) the methods of payment, delivery and execution, the date by which the professional undertakes to deliver the goods or to provide the services and, where appropriate, the professional's handling of complaints;

h) in the event of the existence of a right of withdrawal, the conditions, terms and procedures for exercising this right in accordance with article 54, paragraph 1, as well as the standard withdrawal form referred to in Annex I, part B;

i) if applicable, information that the consumer will have to bear the cost of returning the goods in the event of withdrawal and in the case of distance contracts if the goods by their nature cannot normally be returned by post;

l) that, if the consumer exercises the right of withdrawal after submitting a request pursuant to article 50, paragraph 3, or article 51, paragraph 8, he is responsible for paying the professional reasonable costs, pursuant to the article 57, paragraph 3;

m) if there is no right of withdrawal pursuant to Article 59, information that the consumer will not benefit from a right of withdrawal or, where applicable, the circumstances in which the consumer loses the right of withdrawal;

n) a reminder of the existence of the legal guarantee of conformity for the goods;

o) if applicable, the existence and conditions of after-sales customer assistance, after-sales services and commercial guarantees;

p) the existence of relevant codes of conduct, as defined in article 18, paragraph 1, letter f), of this Code, and how a copy can be obtained, if necessary;

q) the duration of the contract, if applicable, or, if the contract is open-ended or automatically renewed, the conditions for withdrawing from the contract;

r) if applicable, the minimum duration of the consumer's obligations under the contract;

s) if applicable, the existence and conditions of deposits or other financial guarantees that the consumer is required to pay or provide at the request of the professional;

t) if applicable, the functionality of the digital content, including applicable technical protection measures;

u) any relevant interoperability of the digital content with hardware and software, of which the trader is aware or could reasonably be expected to become aware, if applicable;

v) if applicable, the possibility of using an out-of-court complaint and redress mechanism to which the professional is subject and the conditions for having access to it.

[…]

The information referred to in paragraph 1, letters h), i) and l), can be provided by means of the model instructions on withdrawal referred to in Annex I, part A.

The professional has fulfilled the information obligations referred to in paragraph 1, letters h), i) and l), if he has presented these instructions to the consumer, duly completed.

5. The information referred to in paragraph 1 forms an integral part of the distance contract or of the contract negotiated away from business premises and cannot be modified except with the express agreement of the parties.

6. If the professional does not fulfill the information obligations on the additional expenses or other costs referred to in paragraph 1, letter e), or on the costs of returning the goods referred to in paragraph 1, letter i), the consumer must not bear such charges or additional costs.

7. In the case of using techniques that allow individual communication, the information referred to in paragraph 1 is provided, where the consumer requests it, in Italian.

8. The information obligations established in this section are added to the information obligations contained in the legislative decree 26 March 2010, n. 59, and subsequent modifications, and in the legislative decree 9 April 2003, n. 70, and subsequent amendments, and do not prevent the additional information obligations envisaged in compliance with these provisions.

9. Without prejudice to the provisions of paragraph 8, in the event of a conflict between a provision of the legislative decree of 26 March 2010, n.59, and subsequent amendments, and of the legislative decree of 9 April 2003, n. 70, and subsequent amendments, on the content and methods of release of information and a provision of this section, the latter prevails.

10. The burden of proof relating to the fulfillment of the information obligations set out in this section rests on the trader.

Legal guarantee for lack of conformity (legislative decree 206/2005)

The guarantee of conformity of the products sold by the Seller in favor of the Consumer Customer is provided by virtue of the rules contained in Legislative Decree 6 September 2005 n. 206 (Consumer Code) on guarantees in the sale of consumer goods. The Seller provides the official guarantee for the duration of 24 months from the date of purchase. The Consumer forfeits the right to enforce the aforementioned guarantee if he does not report the lack of conformity within 2 months of its discovery. The guarantee is valid for the following defects:

• the product does not correspond to the agreement;

• the product does not have the essential characteristics;

• the product does not correspond to the usual use and quality;

The Seller will not be responsible for any damages that may arise from misuse or wear, unprofessional handling or installation, malfunction due to a short circuit. The warranty does not apply in the event of factors unrelated to the normal use of the product, such as voltage increases or decreases, use of inappropriate accessories or accessories prohibited by the manufacturers, falls, water, fire or incorrect or abusive use by the Customer or third parties persons not authorized by the manufacturer. The guarantee is also excluded for defects that were already known to the customer at the time of purchase

Modalities: before returning a non-compliant item, and in order to enforce the guarantee, it is up to the Customer to agree, also by e-mail, with the Seller on the methods for returning and delivering the product. The Seller undertakes to indicate to the Customer the place and method of delivery of the product. Once the Product has been received, the Seller will check it, also making use of the Manufacturer's facilities and, if the lack of conformity is found, will send the repaired product or the replacement product to the Customer.

If, at the end of the check, the product should not be affected by a lack of conformity, the Seller will inform the Customer about the costs necessary for its repair or replacement. The costs relating to the transport of products that do not present lack of conformity will be charged to the Customer. In the event of a complaint of lack of conformity, the Seller will promptly contact the Customer to inform him and possibly propose the replacement of the faulty product with alternative products of equivalent or superior value and quality.

The conventional guarantees, free or paid, offered by the manufacturer or retailer, do not replace or limit the legal one of conformity, with respect to which they may instead have different scope and/or duration. Anyone offering conventional guarantees must always specify that these are different and additional guarantees compared to the legal guarantee of conformity that protects consumers.

Exclusion of the right of withdrawal
However, the right to return products that have already been put into operation or with the packaging open remains excluded.
Guarantee of conformity
The guarantee of conformity of the products sold by the Seller in favor of the Consumer Customer is provided by virtue of the rules contained in Legislative Decree 6 September 2005 n. 206 (Consumer Code) on guarantees in the sale of consumer goods. The Seller provides the official guarantee for the duration of 24 months from the date of purchase. The Consumer forfeits the right to enforce the aforementioned guarantee if he does not report the lack of conformity within 2 months of its discovery. The guarantee is valid for the following defects:
• the product does not correspond to the agreement;
• the product does not have the essential characteristics;
• the product does not correspond to the usual use and quality;
The Seller will not be responsible for any damages that may arise from misuse or wear, unprofessional handling or installation, malfunction due to a short circuit. The warranty does not apply in the event of factors unrelated to the normal use of the product, such as voltage increases or decreases, use of inappropriate accessories or accessories prohibited by the manufacturers, falls, water, fire or incorrect or abusive use by the Customer or third parties persons not authorized by the manufacturer. The guarantee is also excluded for defects that were already known to the customer at the time of purchase
Modalities: before returning a non-compliant item, and in order to enforce the guarantee, it is up to the Customer to agree, also by e-mail, with the Seller on the methods for returning and delivering the product. The Seller undertakes to indicate to the Customer the place and method of delivery of the product. Once the Product has been received, the Seller will check it, also making use of the Manufacturer's facilities and, if the lack of conformity is found, will send the repaired product or the replacement product to the Customer.
If, at the end of the check, the product should not be affected by a lack of conformity, the Seller will inform the Customer about the costs necessary for its repair or replacement. The costs relating to the transport of products that do not present lack of conformity will be charged to the Customer. In the event of a complaint of lack of conformity, the Seller will promptly contact the Customer to inform him and possibly propose the replacement of the faulty product with alternative products of equivalent or superior value and quality.
The conventional guarantees, free or paid, offered by the manufacturer or retailer, do not replace or limit the legal one of conformity, with respect to which they may instead have different scope and/or duration. Anyone offering conventional guarantees must always specify that these are different and additional guarantees compared to the legal guarantee of conformity that protects consumers.

Applicable law and jurisdiction
This contract is regulated by the Italian law.
In the case of a consumer user, the Court of residence or domicile of the consumer will have jurisdiction, if located in Italy. For any other controversy, however, the Court of Nocera Inferiore will be competent.
The user can use the alternative out-of-court procedure of the European Union accessible at the link https://ec.europa.eu/consumers/odr

Fees for the use of means of payment
The art. 62 of the Consumer Code indicates that:
“1. Pursuant to article 3, paragraph 4, of Legislative Decree 27 January 2010, no. 11, traders cannot impose on consumers, in relation to the use of certain payment instruments, fees for the use of said instruments, or in the cases expressly established, rates that exceed those incurred by the trader.
2. The institution issuing the payment card re-credits the payments to the consumer in the event of a debit exceeding the agreed price or in the event of fraudulent use of one's payment card by the trader or a third party. The institution issuing the payment card has the right to debit the professional with the sums re-credited to the consumer."

Reading the art. 3, paragraph 4, of Legislative Decree 27 January 2010, no. 11 shows that:
“4. The payee cannot charge the payer for using a particular payment instrument. The Bank of Italy can establish derogations with its own regulation, taking into account the need to promote the use of the most efficient and reliable payment instruments."

 

Payments

1. Direct payment ONLINE
CREDIT CARD
Payment by credit card does not include an additional charge.
Shipping: immediate of available products.
CARDS ACCEPTED: VISA / MASTERCARD / CARTASI

PAYPAL
Payment with PayPal does not include an additional charge.
Shipping: immediate of available products.

BANK TRANSFER
To pay for purchases by bank transfer, select bank transfer from the payment methods. Then make the bank transfer to d

Holder: Morena srls
IBAN IT31H0306976042100000005102
BIC: BCITITMM
Bank: Intesa Sanpaolo

In the bank transfer, the order number that will be assigned at the time of purchase must be indicated in the reason for payment.
Orders by bank transfer will be processed only upon receipt of payment.

Shipments
Reliable and safe delivery

STANDARD Courier
Standard curbside delivery with parcel acceptance. Free shipping for orders over €99.00, otherwise the cost is €3.90.

Standard Courier:
SHIPPING SERVICE
Your shipment will arrive in 1 to 2 business days. For large appliances, delivery times may be longer. Here we are talking about approx. 3-5 business days. As soon as you have entrusted the goods to the courier, you will receive an email or SMS with the shipment number and indicative delivery times. The express courier will NOT call before delivering. If you are not at home, the courier will make a second attempt the following working day.
We ship only in the Italian territory.

PACKAGE ACCEPTANCE
Please check the package accurately and in case of any problems accept the delivery only with "Specific Reserve" and specify the damage in detail. In case of discrepancies, we ask you not to accept the goods and to send them back. At the same time please inform us by email.